NO, We don't.

No. We don't. Delivery cost varies depending on the kind of products ordered and location of delivery.

After placing an order with VINELO, we want to ensure a smooth and transparent process until your package arrives at your doorstep. Here’s what you can expect after ordering:

Order Confirmation: Once you place your order, you will receive an order confirmation email or notification containing the details of your purchase. This email will include information such as your order number, item(s) purchased, billing and shipping addresses, and the total amount paid.

Processing and Packaging: Our dedicated team will begin processing your order promptly. We carefully pick and pack your items, ensuring they are well-protected during transit. This process typically takes 1-3 business days, although it may vary depending on the specific product and order volume.

Shipment and Tracking: Once your order is ready to be shipped, you will receive a shipping confirmation email or notification. This email will provide you with a tracking number / a link to track the progress of your shipment. You can use the tracking number to monitor the location and estimated delivery date of your package


Delivery: Your package will be delivered to the shipping address you provided during the checkout process. The delivery timeframe depends on various factors, including your location and the shipping method chosen. We work with reliable shipping partners to ensure timely and secure delivery of your order.

Arrival and Unboxing: When your package arrives, please inspect it for any signs of damage during transit. If everything looks good, it’s time to unbox and enjoy your new purchase! If you encounter any issues or have concerns about the delivered items, please contact our customer support team, and we will be happy to assist you.

Post-Purchase Support: Our commitment to your satisfaction doesn’t end with the delivery of your order. If you have any questions, need assistance, or require post-purchase support, our customer support team is always available to help. Reach out to us via email, phone, or our designated support channels, and we will promptly address your concerns.

Yes but depending on your location. We give free installation to clients in states/cities  where we have installers. Enugu, Anambra, Lagos, Abuja, Port Harcourt, Owerri, Benin, Delta/Asaba. Outside this locations, we don't have an installer and advice you get an installer to help you assemble your items upon reception

We accept variety of payment methods, including credit/debit cards, direct transfer, ussd code etc. Choose the options that is most convenient for you during the checkout process.

Yes, An invoice is sent out to your mail immediately your order is successfully confirmed.

Our delivery times may vary depending on your location and the specific products. We strive to process and ship orders as quickly as possible. How ever delivery takes between 1-5days depending on the location and state. Once your order is shipped, you receive a message to monitor its progress.

No, it comes in cartones or protected with sacs, proofs or wooden caste depending on the material of the items and are installed upon delivery depending on the location.