1. Eligibility:

  • Only products in unused condition with original packaging may be eligible for returns.

2. Timeframe:

  • Customers must initiate returns within 7 days of receiving the product.

3. Refund Process:

  • Refunds will be processed once the returned items are received and inspected. Shipping costs are non-refundable.

4. Damaged or defective items:

  • Customers must report damaged or defective items within [number] days of receipt. A replacement or refund will be provided.

5. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Terms and Conditions

1. Product Information:

  • We strive to provide accurate product information, but we do not guarantee the accuracy, completeness, or reliability of product descriptions.

2. Pricing and Payments:

  • Prices are subject to change without notice. Payment is required in full before order processing.

3. Order Acceptance:

  • We reserve the right to refuse or cancel orders for any reason, including limitations on quantities available for purchase.

4. Shipping:

  • Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers.

5. Intellectual Property:

  • All content on our website, including logos and images, is the property of Vinelo Ventures Ltd. and may not be used without permission.

Need help?

Contact us on WhatsApp for questions related to refunds and returns.